Unfortunately we cannot store your luggage, however, we do recommend Luggage Hero who have locations world-wide where you can conveniently store your bags. We may also be able to assist you with an early check-in, see FAQ “Check-in - What time can I check-in” below.

Some of our properties have a 24-hour reception, however if not, our Customer Experience Team is on hand to help you.

☎ +44 7376 985266 (Whatsapp)

✉ guests@livingelite.co.uk

Please check the specific accommodation page on our website for full property amenities.

Unfortunately we cannot accommodate pets.

Individuals

We accept payment in British Pounds. You will be sent an invoice which contains payment details. You can pay via Stripe payment link or bank transfer.

If you have any questions about making payments please contact your Booking Agent.

Corporates

You will be sent an invoice via our centralised invoicing system. If you would like to discuss credit terms with us please contact your Account Manager.

The majority of our accommodation comes with a coffee machine which is complimentary for the duration of your stay.

We can sometimes share video links to your exact accommodation. Please contact your Account Manager or Booking Agent for details.

If you’ve lost your keys, please contact us immediately so we can help. Replacement keys are chargeable. Unfortunately, to protect the safety of our guests, if you can’t find your keys, we may need to change the locks, which is chargeable.

☎ +44 7376 985266 (Whatsapp)

✉ guests@livingelite.co.uk

Our Customer Experience Team is on hand to help you.

☎ +44 7376 985266 (Whatsapp)

✉ guests@livingelite.co.uk

We try to be as accommodating as possible with booking extensions but the more notice you give us, the more we’ll be able to help.

Where possible, we’ll try to keep you in the same accommodation. Otherwise, we’ll do our best to find you a similar accommodation which is nearby.

You can check-in from 15:00 local time. If you need to check-in earlier than this, please contact our Customer Experience Team on:

☎ +44 7376 985266 (Whatsapp)

✉ guests@livingelite.co.uk

and we will see what we can do.

We offer a complete self-check in service via lockbox, which means you don’t have to worry about what time you arrive, and prevents any problems arising from travel delays. Of course, our Customer Experience Team is also available for anything you may need:

☎ +44 7376 985266 (Whatsapp)

✉ guests@livingelite.co.uk

Yes, we can arrange an airport transfer on arrival. Contact your Account Manager or Booking Agent to find out more (T&Cs apply).

The maximum number of guests permitted to occupy the accommodation is stated on the individual property page and on your Booking Confirmation. You should also give us detail of who is staying in your Guest Information Form, which you will be asked to complete prior to arrival. Parties and events are not allowed.

Some of our accommodation can offer parking facilities and this is usually stated on the individual property information page. If requested, your Booking Agent will be able to provide information about this at the booking stage.

Where we are not able to offer parking, we may be able to provide information about parking in the local area. Get in touch for any enquiries.

Looking after you and keeping you safe is our number one priority.

✔ We only take on properties in safe and secure areas.

✔ We have strict key safety policies & procedures in place.

✔ We can allow check-in to your apartment at any time of the day or night.

✔ We have a professional team of specialist cleaners which performs a thorough and rigorous deep clean in between each guest’s stay.

✔ Our team of specialist cleaners also provide professional linen for all beds and sofa beds.

All our apartments include towels and bedding which are provide at the beginning of your stay. For longer stays, we can organise housekeeping including linen changes during your stay, upon request.

Housekeeping frequency varies depending on your length of stay. For short stays of 1 week or less housekeeping is not typically provided. For longer stays, we can organise housekeeping including linen changes, upon request. If you have any special requests please let us know before your arrival and we can see if we can arrange this for you.

Our apartments are fully furnished and equipped with everything you need to feel at home.

Apartment amenities can vary slightly however our standard amenities include:

WIFI

Professional bed linen and towels

Heating

Air-conditioning (location dependent)

Washer/Dryer

Microwave

Kettle

Toaster

TV

Dishwasher

Fully Equipped Kitchen & Utensils

Hairdryer

Other Services

Customer Experience Team with dedicated Whatsapp contact number

All Bills Included

Self Check-in

WFH Space

Please let us know if you require anything specific in your pre-arrival call so we can get this arranged for you before check-in, or, if you're already staying with us please contact our Customer Experience Team which is on hand to help you.

☎ +44 7376 985266 (Whatsapp)

✉ guests@livingelite.co.uk

Our Customer Experience Team is on hand to help you.

☎ +44 7376 985266 (Whatsapp)

✉ guests@livingelite.co.uk

You are required to vacate the accommodation and check-out before 10:00 local time. If you require a late checkout, please contact our Customer Experience Team on:

☎ +44 7376 985266 (Whatsapp)

✉ guests@livingelite.co.uk

and we will see what we can do.

You will be provided with full check-out instructions in the House Manual.